Delivery Information

White Glove Delivery:

Our premium service delivers your products directly into you home, taking the stress away from a curb side delivery service. For a fee of £75 + VAT our white glove delivery service makes sure that both our products and our customers receive the customer service that they deserve.

This service is charged at £75+ VAT for delivery within the M25 for anything up to 20 metres squared. If customers in mainland UK would like this service we can provice a quote for you. 

 

UK Mainland Deliveries:

Please note that a fixed delivery fee of £50 plus VAT will be charged for all orders of between one and twenty square metres, an additional £50 + VAT will be charged for each additional twenty square metres. Standard delivery is a curb side delivery option and is available for UK Mainland only. Please note your delivery can arrive any time between 9am and 5pm with this service.

 

Delivery slots:

If you wish to book a time slot for your delivery, an additonal charge of £25 + VAT will be charged per every twenty square metre. The time slots available are as follows:

10am-12pm

12pm-2pm

2pm-4pm

If you wish to book a specific time slot, please mention this to our dispatch team when arranging your delivery.

 

UK Mainland Trade Customers:

Trade customers will be charged the standard fee of £50 + VAT per twenty square metre order.
Orders will arrive on a pallet not boxed secured with wooden pallet collars.

 

International Delivery:

We have shipped tiles worldwide for many of our customers.
Please contact Bert & May with your full delivery address and postcode.
We will submit your order details to a haulage company which will provide us with their best quotes and services.

 

Terms and Conditions of Delivery

All orders are securely boxed, the boxes are then placed on a pallet and secured. Please note that our delivery times are a guideline, and may vary due to drying times and international haulage services.

We are unable to store any orders on behalf of customers. Any deliveries that have not been arranged within 6 weeks will be charged a holding fee of £25 per week until dispatched.

To speak to our Deliveries and Customer Care team, please call: +44 (0)203 7440776.