Delivery Information

White Glove Delivery:

Our premium service delivers your products directly into you home, taking the stress away from a curb side delivery service. For a fee of £60 + VAT our white glove delivery service makes sure that both our products and our customers receive the customer service that they deserve.

This service is charged at £60 + VAT for delivery within the M25 for anything up to 20 metres squared.

This service is only available within the M25, if customers in mainland UK would like this service we can provice a quote for you. 

 

UK Mainland Deliveries:

Please note that a fixed delivery fee of £50 plus VAT will be charged for all orders of between one and twenty square metres. Standard delivery is a curb side delivery option and is available for UK Mainland only.

An additional £50 plus VAT will be charged for each additional twenty square metres.

 

UK Mainland Trade Customers:

Trade customers will be charged the standard fee of £50 + VAT per twenty square metre order.
Orders will arrive on a pallet not boxed secured with wooden pallet collars.

 

International Delivery:

We have shipped tiles worldwide for many of our customers.
Please contact Bert & May with your full delivery address and postcode.
We will submit your order details to a haulage company which will provide us with their best quotes and services.

 

Terms and Conditions of Delivery

All orders are securely boxed, the boxes are then placed on a pallet and secured. Please note that our delivery times are a guideline, and may vary due to drying times and international haulage services.

We are unable to store any orders on behalf of customers. Any deliveries that have not been arranged within 6 weeks will be returned to our depot in Spain, and our standard 4-5 weeks delivery time will apply.

To speak to our Deliveries and Customer Care team, please call: +44 (0)203 7440776.