We make your tiles by hand using traditional processes. Once your tiles are ready, our partner haulage company will be in touch to arrange delivery. Don’t forget that tiles are very heavy and will arrive on a pallet - you may want to make sure you have someone on standby to help.
You can choose from:
STANDARD DELIVERY - 8 to 10 weeks to make and deliver
£50 plus VAT per pallet (approx 20 sq metres)
EXPRESS DELIVERY - 4 to 6 weeks to make and deliver
£100 plus VAT per pallet (approx 20 sq metres)
While we hand make most of our tiles to order, we do hold some tiles in stock - look out for the “In Stock” flashes. We can often ship stocked items much more quickly. To check stock and timescales use the live chat, email firstname.lastname@example.org or call 0203 7440776.
We want you to be happy with your Bert & May order. If something isn’t right, contact us at email@example.com straight away and we will work hard to make things right for you.
TILES Not satisfied with your tiles? Just return them within 14 days of receipt for an exchange or refund. Do make sure you are happy before you start installation. We cannot exchange or refund once the tiles are cut or installed! You would be responsible for delivery and for the goods while in transit - our customer service team will be happy to help you find the right delivery service.
BESPOKEWe would not normally be able to offer exchanges or refunds on bespoke tiles due to the nature of the making process.
ALL OTHER ORDERSAll wood, brassware, basin and paint orders are 50% non refundable or exchangeable. This is due to the costs incurred in the preparation of the products.This does not affect your statutory rights.