Delivery Information

Delivery

Avoid delivery day disappointments:

  • make sure you can accept a pallet delivery where applicable
  • measure the area you plan to paint/tile carefully to ensure you order enough and consider adding 10% extra to be sure you have enough to complete
  • if ordering basins check doorway and passageway measurements and consider how you will handle them and hang them – they are heavy!  

Charges

Note: if you choose items with different delivery charges, we will charge you only for the item with the most expensive delivery rate. Your other goods will come along for free. 


Tiles


To speak to our Deliveries and Customer Care team call: +44 (0)203 7440776.

All tile orders are bubble wrapped and boxed. The boxes are then placed on a pallet and secured.

Tiles - UK mainland delivery

A fixed delivery fee of £50 + VAT will be charged for all orders of between 1 and 20 square metres. Standard delivery is a curb side delivery option and is available for UK mainland only. 


For larger orders between 20 and 40 square metres a further £50 + VAT will be charged.

Tiles - UK mainland trade customers

Trade customers will be charged the standard fee of £50 + VAT per 20 square metre order.


Orders will arrive on a pallet, not boxed, and secured with wooden pallet collars.

Tiles - UK delivery upgrades (am & Saturday deliveries)

UK customers can opt for their orders to be delivered on a pre-12pm service at an additional £25 charge.

Saturday deliveries can sometimes be available on request at an additional charge of £50.

Upgraded deliveries are curb side and will arrive on a pallet, not boxed, and secured with wooden pallet collars.

White glove delivery

Our premium service delivers your products directly into your home, taking away the stress of a curb side delivery. 
This service is only available as standard to destinations within the M25.

Charges are as follows: 


Orders up to 6 metres squared - £60 + VAT

Orders of 6 to 20 metres squared - £75 + VAT

If you’re based outside this area but within mainland UK and would like this service, get in touch and we can provide a quote for you.

Brassware

Free of charge. 


Fabrics

Free of charge. 


Basins

£50 delivery charge. 


Paint

Less than 15 litres: £10

15 to 20 litres: £20

30 litres or more: £30  


Wood

Note that wood delivery times are a guideline and may vary due to drying times and international haulage services.

10 to 40 square metres: £100

40 to 80 square metres: £200

Over 80 square metres: £300

International delivery

We have shipped goods worldwide for many of our customers. Just contact Bert & May with your full delivery address and postcode. 
We will submit your order details to a haulage company for their best quotes and services.

Note that international deliveries will be subject to border and customs checks. You will be responsible for paying any import duties and taxes incurred. You will also need to provide  any information required to clear your goods through your country’s customs.

Bert & May are not liable for any delays caused by border/custom checks.

Holding customer orders

We are unable to store any orders on behalf of customers. Any deliveries that have not been arranged within 6 weeks will be returned to our depot in Spain.