Returns Policy

We hope you are fully satisfied with your product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

    • All of our tiles come directly from our suppliers in Spain. We are happy to restock the tiles however this does have to include the delivery charge from the UK to Spain. This is £200.00 ex vat.
    • We are unable to offer any exchanges or refunds on bespoke or made to order products. 
    • All wood orders are 50% non refundable or exchangeable. This is due to the costs incurred in the preparation of the products that begins once the order has been placed.
    • Please make sure that you are happy with your tiles or wood before they are manipulated, fixed or installed. Once these processes have begun, we are unable to exchange, as fixing and cutting means that we would be unable to resell the product.

This does not affect your statutory rights.