Returns Policy

We hope you are fully satisfied with your product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

  • We accept refunds on orders which are part of our ‘in-stock’ range. We cannot accept returns on ‘made to order’ tiles.

  • For cash refunds we are happy to restock tiles at of 70% of their original cost minus £75 collection fee, but, if you wish to receive a credit note as an alternative, which would be valid for 12 months (non-exchangeable for cash), we can reduce the restocking fee to 85% of their original cost minus £75 collection fee.

  • All returns are via a booking with our delivery partner on an agreed date, we cannot accept returns to our showrooms.

  • All returns must comprise of full unopened boxes only.

  • We are unable to accept the return of any surplus tiles from reclaimed lots, zellige lots or end of the line.

  • Please make sure that you are happy with your tiles before they are manipulated, fixed or installed. Once these processes have begun, we are unable to exchange, as fixing and cutting means that we would be unable to resell the product.

  • All refunds/credits are subject to count/thorough quality check to ensure goods are in A1 resaleable condition, and therefore refunds/credits can take up to 30 days to process.

  • Refunds under £200 are processed to the original payment method, refunds over £200 are made by bank transfer. Refunds for orders paid for via Klarna will be refunded to Klarna, who will process this to your account in accordance with your credit agreement with them.

This does not affect your statutory rights.

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