Terms & Conditions

Terms & Conditions

Last Updated: 19 August 2026

Supplier: ADT Marketing Limited (trading as Bert & May)

Registered Office: 11 The Shambles, Wetherby, West Yorkshire, LS22 6NG

VAT Registration Number: GB 332747206

Governing Law: England and Wales

Jurisdiction: The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

1. Scope and Application

These Terms and Conditions shall apply to all contracts for the supply of goods by Bert & May to the Customer, to the exclusion of all other terms, conditions, or representations. No variation to these Terms shall be valid unless agreed in writing by an authorised representative of Bert & May. The placing of an order constitutes acceptance of these Terms.

2. Orders, Amendments and Cancellation

2.1 By placing an order, the Customer agrees to be bound by these Terms. Orders shall be deemed accepted upon written confirmation by Bert & May.

2.2 Made-to-order and Bespoke Goods include without limitation custom-produced tiles, Terrazzo, and bespoke colour, size, pattern, or finish specifications manufactured to the Customer’s specific requirements. These are non-standard goods produced exclusively to the Customer’s specification and cannot be resold by Bert & May.

2.3 Bespoke Order Acceptance and Acknowledgement:

• The Customer acknowledges and agrees that all Bespoke and Made-to-Order goods are produced according to their unique specifications, including but not limited to colour, glaze, dimensions, format, quantity, and design details. By confirming the order, the Customer irrevocably accepts full responsibility for the accuracy, suitability, and sufficiency of all specifications provided.
• The Customer expressly acknowledges that handmade and bespoke products are subject to inherent variations in colour, shade, texture, finish, and dimension from samples, images, and descriptions. Such variations are not defects, breaches of contract, or grounds for rejection, cancellation, return, or refund.
• Orders placed without inspecting a sample: If the Customer has not ordered, received, or inspected a physical sample prior to confirming their order, they do so entirely at their own risk. Website photographs, digital previews, and descriptions are for general guidance only and shall not be taken as an exact representation of the final product’s colour, shade, texture, or finish. No claim, objection, or rejection based on differences between the delivered goods and any online or visual representation shall be accepted. Placing an order without inspecting a sample shall be deemed full acceptance of all production tolerances, material characteristics, and variations inherent to the product.
• Once production has commenced, no amendment, cancellation, return, exchange, or refund shall be accepted under any circumstances, including but not limited to changes of mind, measurement errors, design changes, or over-ordering.
• Acceptance of delivery of Bespoke goods shall be deemed conclusive proof that the goods conform to the Customer’s specifications and that the Customer has inspected, approved, and accepted the goods in full. No claims, returns, or rejections shall be entertained after delivery.

2.4 For in-stock tiles only, amendments to an order may be requested in writing no later than five (5) working days prior to the scheduled dispatch date. Any amendment must be for goods of equal or greater value. Bert & May reserves the right to accept or refuse any amendment at its sole discretion.

2.5 Minimum Order Quantities: Unless otherwise agreed in writing, the minimum order quantity for standard stock tiles is one (1) box. Terrazzo and Bespoke items are subject to separate minimum order requirements as specified on the product page or at the point of quotation. Sample orders are limited to one sample per product code.

3. Delivery

3.1 UK deliveries shall be effected between 9:00 am and 5:00 pm on Business Days. Goods may be dispatched as fragile parcels or via pallet at Bert & May’s discretion.

3.2 Risk in the goods shall pass to the Customer upon delivery. The Customer shall inspect goods upon receipt and shall be responsible for any sign-off or acceptance of delivery.

3.3 Republic of Ireland: Taxes are included if required; VAT deferment may be requested. Customs clearance may require additional information. Any duties or charges are payable if required by the Customer.

3.4 European Union: All shipments require a VAT and EORI number. Customs duties, taxes and clearance charges are payable if required by the Customer before release. Additional documentation may be necessary.

3.5 United States: Samples are shipped from $40. Tile deliveries require an individual quote; all shipments require a completed W9 form. Customs charges and tariffs are included in the cost if required. Additional information may be needed for clearance.

3.6 Rest of World: Shipping costs are quoted individually based on weight and location. Customs duties, taxes and tariffs are payable if required by the Customer. Additional paperwork may be required prior to dispatch.

3.7 Delivery timings are estimates only and shall not be contractually binding. Bert & May are not liable for delays caused by customs procedures or authorities.

3.8 Should the Customer fail to accept delivery or be unavailable to receive goods at the agreed time, Bert & May may arrange for storage at the Customer’s expense. Such costs shall be payable in full prior to any re-delivery.

4. Returns and Refunds

4.1 This clause applies only to in-stock tiles. No returns shall be accepted for made-to-order, bespoke, Terrazzo, or custom items.

4.2 To be eligible for return, the Customer must provide written notice of intention to return goods within sixty (60) working days of the date of delivery. Goods must remain unopened, in original packaging, and in a fully resaleable condition. Opened, used, or damaged goods shall not be eligible for return.

4.3 Accepted returns shall be subject to the following terms:

• A refund of 70% of the purchase price, to be credited to the original payment method used for the order; OR
• A credit note for 85% of the purchase price, valid for twelve (12) months from the date of issue.
• In all cases, a collection fee of £75 shall be deducted from the refund or credit note.

4.4 Returned goods shall be inspected upon receipt. If goods fail inspection, they shall be returned to the Customer at the Customer’s cost and no refund or credit shall be issued.

5. Payment and Title

5.1 Full payment of the invoice amount shall be made prior to dispatch of goods. Instalment payment options are not available.

5.2 Bert & May reserves the right to revise pricing at any time prior to order confirmation. Value Added Tax shall be charged at the applicable statutory rate at the time of transaction.

5.3 Retention of Title: Legal and equitable title in the goods shall not pass to the Customer until Bert & May has received full payment in cleared funds. Until such time, the Customer shall hold the goods as bailee and shall store them so as to be clearly identifiable as the property of Bert & May.

6. Quality, Variation and Liability

6.1 Tiles produced from natural materials or by hand are subject to inherent variations in colour, texture, shade, and finish. Such variations do not constitute a defect, breach of contract, or valid ground for return or refund. Samples should be inspected prior to ordering to assess typical characteristics.

6.2 Bert & May shall not be liable for any failure to perform its obligations where such failure is caused by circumstances beyond its reasonable control (including, without limitation, industrial action, supply chain failure, or regulatory restriction).

6.3 Limitation of Liability: To the fullest extent permitted by law, Bert & May’s aggregate liability under any contract shall not exceed the total purchase price paid by the Customer. Bert & May shall not be liable for any indirect, consequential, or economic loss, including without limitation loss of profit or revenue.

7. General Provisions

7.1 No waiver by Bert & May of any breach of these Terms shall be deemed a waiver of any subsequent or continuing breach.

7.2 If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

7.3 All communications or notices under these Terms shall be in writing and sent to the registered email address provided at the time of order.